Our customer service is available Monday to Friday, 9 AM – 5 PM Eastern Time.
Email us
Drop us a line for personalized styling advice or any questions about our pieces.
hello@marlowe.comCall us
Speak directly with our team for immediate assistance and personal recommendations.
(323) 375 1880We typically respond within 24 hours. Your privacy matters to us, and we'll never share your information. Our customer care team is dedicated to making your Marlowe experience exceptional.
FAQ
How long does shipping take?
All orders are processed within 1–2 business days and typically arrive within 4–8 business days. You’ll receive a tracking number once your order ships.
Do you offer tracking?
Yes — every order includes tracking. Once shipped, you’ll receive an email with your tracking link so you can follow your delivery in real time.
What is your return policy?
We offer 30-day returns for unworn items in their original condition. Return shipping is the customer’s responsibility, and all items must be sent to our central warehouse in Asia.
How long does it take to process a refund?
Refunds are processed to your original payment method within 3–5 business days after your return is received and approved.
My item arrived damaged — what should I do?
Please email info@marlowelabel.com within 48 hours of delivery. Our team will arrange a replacement or full refund at no cost to you.
Can I change or cancel my order?
We begin processing orders quickly, but if you need to make a change, contact us within 12 hours of purchase and we’ll do our best to assist.
How can I track my order?
Once your order has been shipped, you’ll receive a tracking link by email to follow its journey.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and Shop Pay. All transactions are processed securely and encrypted for your protection.