Marlowe Payment Policy

Last updated: 07.11.25

At Marlowe, we aim to make your shopping experience effortless and secure. This Payment Policy outlines how payments are processed, what methods we accept, and how your information is protected.

Accepted Payment Methods

We accept the following secure payment methods, as displayed at checkout:

• 
  Shop Pay
  
• 
  PayPal
  
• 
  Apple Pay
  
• 
  Google Pay
  
• 
  Visa
  
• 
  MasterCard
  
• 
  American Express
  
• 
  Discover
  

All payments are processed in your local currency based on your region.

Payment Processing

All transactions are securely processed through Shopify Payments or our authorized third-party payment providers.
Your payment information is encrypted and handled in accordance with the Payment Card Industry Data Security Standard (PCI-DSS).

Marlowe does not store or have access to your full credit or debit card details.
All information is transmitted securely using SSL (Secure Socket Layer) encryption to ensure the safety of your data.

Order Confirmation

Once payment is successfully processed, you’ll receive an order confirmation email.
If you do not receive this confirmation within 24 hours, please check your spam or promotions folder or contact us at info@marlowelabel.com.

Taxes and Duties

Prices displayed on our website are exclusive of any import duties, taxes, or local fees that may apply depending on your country’s customs regulations.
International customers are responsible for any such charges imposed by their local authorities.

Currency

All prices are displayed in your local currency, and final charges at checkout reflect current exchange rates provided by our payment processor.

Payment Security

Your privacy and security are our top priority.
Marlowe uses industry-standard encryption and fraud-prevention tools to safeguard your personal and financial information.
We reserve the right to verify orders to protect against unauthorized transactions or fraud.

Failed or Declined Payments

If your payment fails or is declined, please verify your card details or try an alternative payment method.
For assistance, contact your bank or email our support team at info@marlowelabel.com.

Payment Disputes and Chargebacks

If you believe there has been an error with your payment, please contact us first — we’re happy to help resolve it quickly.
Unauthorized chargebacks or false disputes may result in suspension of future orders.

Contact Us

If you have any questions about billing or payment processing, please contact us:

Marlowe Label
📧 info@marlowelabel.com
📞 (323) 375 1880
🏠 50 Stanley Street, Central, Hong Kong